HARDWARE, CONSUMABLES & SUPPORT SOLUTIONS
Level 8 Technology has decades of sales and service experience across all types of commercial, industrial, manufacturing, distribution and pharmacy printing technology. We bring very specific knowledge and experience to the traditional laser, thermal, solid ink, ink jet, plotter, dot matrix, and industrial line matrix printing product categories and we apply this knowledge daily for regular office customers, to large manufacturers, to distribution facilities. Our experience covers a wide range of products including printers, parts and consumables from and for Sato, Zebra, Printronix, Datamax-O'Neil, Intermec, IBM, Dascom, HP, Lexmark and other brands.
With decades of direct experience in the marketplace, Level 8 understands your work environment and the requirements for your print assets and solutions. Many of our industrial, manufacturing, distribution and pharmacy customers have critical uptime requirements for their printing assets and they rely on our combination of knowledge and experience for efficient preventative maintenance and service. Our broad experience across product lines and our exceptionally trained service technicians allows us to be a trusted and accessible local resource versus a national contract scenario.
For industrial, manufacturing and distribution customers, Level 8 offers a number of support scenarios, from hourly T&M, to service only contracts, to full service contracts. Many of our customers choose to level out the costs of their printer asset support and/or guarantee response times by engaging us in a monthly, quarterly or annual support contract. These contracts can also include consumable parts allowing us to handle parts stocking requirements for you. Our seasoned service technicians are cross-trained and hold certifications across the industrial printer product landscape. We keep a large supply of parts inventory on-hand which helps us achieve rapid response times for both contract and T&M customers.
For office and commercial customers, Level 8 utilizes asset tracking and monitoring software that allows us to keep tabs on all of your printer assets, regardless of make and model. We can offer true managed print services contracts that include consumables and have them ship direct to you at predetermined remaining levels. We can also provide service only contracts and allow you to manage your own consumables. If you like to think a little outside the box, we can offer a less traditional support contract that relies on a preventative maintenance approach with regular visits versus a show-up when broken approach. For less frequent issues on any make or model, we are available at T&M rates both in the field as well as drop-off depot at our Fishersville facility.
Level 8 partners with several leading industry label and label solution suppliers, including WardKraft and MiniSoft. We can provide labelling solutions, including sales, service and support for traditional single sided thermal and laser labels to double sided DuplexPackSlip labels. Through our partners, we can provide printers, customized labels, software integration with all major warehouse management systems with no custom coding, and full service support options.
Level 8 can supply all major OEM toner brands, and we are also an MSE partner. MSE, part of the Clover Technology Group, is the largest producer of OEM-alternative printer cartridges and their products are quality made in the USA. Whether part of an overall MPS (managed print services) contract, or whether you prefer to order your own toner cartridges as needed, Level 8 can provide industry leading quality at industry leading prices to all of our customers, drop shipped to your door. We also make the experience simple and efficient in two ways:
1. Through a managed services contract utilizing our asset discovery software allowing us to remotely monitor your remaining toner levels and ship toner cartridges as needed direct to you, and/or;
2. By creating a unique customer specific store front on our toner ordering website. We can create stores at the company, department or user levels with user specific logins populated with only the products that user has the ability to order, at negotiated prices. The product ships direct and we can set up payment by credit card, or by corporate billing, depending on your organizations needs.
Enterprise Information Management
Level 8 Technology is an M-Files partner. Allow us to present a world-class enterprise information management solution as a document management option to supplement your print and scanning environment. M-Files is more than just document management. It allows you to manage everything in your business. We can help your enterprise find, share, and secure documents and information, even in highly regulated industries. M-Files is workflow based, and built with a Microsoft SQL back end, making it powerful and scalable. M-Files can also be deployed on-premise, in the cloud on Microsoft Azure, or as a hybrid solution. With customers in over 100 countries, M-Files is not only a globally proven product, but also a 2015 Gartner Magic Quadrant product for ECM.